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FAQ

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Q: Can I use Create Email Campaigns Email Marketing Software to manage the email marketing of more than one website?

A: Yes you can. You can create multiple lists and web forms which can be used for any number of websites


Q: Which WYSIWYG HTML editor does this product use?

A: We use TinyMCE by Moxicode. It’s a great open source WYSIWYG HTML editor which is extremely stable and reliable. It’s cross browser, XHTML compatible and has a whole host of great features.


Q: Can I have custom fields like First name, Last name, Address in my subscription forms?

A: Yes, Create Email Campaigns Email Marketing Software has the capability of allowing you to create unlimited “Custom fields” including names, addresses, dates and more. Simply select the “Manage Custom Fields” option (In the ‘Newsletter’ drop down menu) to create, edit and delete your custom fields.
Once you have created your custom fields, create a new subscription form (or edit your existing form) and select the custom fields you wish to include.Once you have done that, you’ll need to “Get HTML” for the subscription form and copy the new form HTML to your website.

To insert Custom Fields into your newsletter or autoresponder click on the “Insert Custom Field” link underneath the WYSIWYG HTML editor (HTML emails) or underneath the Text Area (Text emails). A popup window will appear asking you to select which Custom Field you’d like to include.

Q: Is it possible to create personalized emails, e.g. ‘Dear Mr. NAME’ or ‘Dear Mrs. NAME’?

A: Yes, such personalized emails use what we refer to as “Custom Fields”. Custom fields can be created from the Contact List menu and users will be able to enter in data when they subscribe.Once you’ve created your Custom fields, create (or edit) your subscription form and select the Custom fields you’d like to display. Once you’ve added the subscription form to your website, users will be prompted to enter in the relevant information when subscribing to your contact list.

To insert a custom field into your newsletter or autoresponder, click on the “Insert Custom Field” link underneath the WYSIWYG editor (HTML emails) or Text editor (Text Emails.) A popup window will appear asking you to select the Custom Field you would like to insert.


Q: Can I automatically send out emails at some time interval after a user joins my contact list?

A: Yes, such automated emails are referred to as Autoresponders. Create Email Campaigns allows unlimited autoresponders that can be setup to send emails after a user signs up to the newsletter and a period of time has lapsed. Create Email Campaigns currently works with a delay based on hours after your contact joins your contact list. You can make this into days simply by adding together the hours. That is 24 hours is one day, 72 hours is 3 days and so on.

To do this, simply click on the Autoresponders tab in the control panel. Here you will be presented with the option of managing your existing autoresponders as well as creating a new one. Clicking “Create Autoresponder” will prompt you with an easy to follow step by step wizard in creating your autoresponder.

If you already have imported users into a contact list, you can send them autoresponder emails too! When editing your autoresponder, check the box labeled “Send to existing contacts?”. Email Marketer will do a one-time check for any existing users who meet the time interval requirements you have set, and queue them to receive the autoresponder also. This option will not save, so next time you edit that particular autoresponder, it will be unchecked, enabling you to do it again.


Q: Is there a time-limited or other type of trial I can sign up fo?

A: We offer a 14 day free trial, so if you do have any problems or concerns.


Q: Can I have a subscription form on my web site, and have Create Email Campaigns Email Marketing Software ?

A: Yes, Create Email Campaigns Email Marketing Software allows you to have seamless integration with your websites, so you can have subscribe and unsubscribe forms on your web sites.To create forms you simply need to select Manage Forms from the control panel on the index page of Create Email Campaigns or from the text links in the top right of the application.

Simply follow the steps for creating a form and when you have completed this copy and paste the HTML into your website where you want it.


Q: How many emails can Create Email Campaigns Email Marketing Software send ?

A: This depends greatly on your mail server specifications. We have conducted several sending tests which averaged 1,000 emails per minute using the cron sending method as opposed to the “popup” send …


Q: Why should I choose Create Email Campaigns Email Marketing Software over one of your competitors?

A: In a nutshell:Optimized Database and indexing, tested with 250,000 emails on a basic shared server. 1,000,000 on an optimized server.Built from the ground up for service providers. Private label …


Q: Are all Create Email Campaigns Email Marketing Software contact lists separate for my clients?

A: Yes. All of your clients contact lists, contacts, email templates and statistics are separate. None of your clients will ever see your other clients private data. Create Email Campaigns Email Marketing Software include …


Q: Can I setup Create Email Campaigns Email Marketing Software with multiple users with their own contact lists and newsletters?

A: Of course. Create Email Campaigns Email Marketing Software is a multi-user application, that allows you to create users that can manage their own contact lists, newsletters and other functionality. Users are created …


Q: Do you offer non-profit or educational organisation discounts?

A: We no longer offer educational discounts, however we still do offer a 50% non-profit organization discount depending on the organizations line of work.Often we also donate our software to various …


Q: Do you have any additional methods of payment besides credit card or PayPal?

A: We accept both check and direct wire transfers. For more information regarding these forms of payment, please contact us.


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